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About walrusoilsverigeThe company is based in Arvika. The company's postal address is Glashyttegatan 13. If you wish to get in touch with us, send an email to [email protected] with your case and your contact details and we will hear from you shortly. Order When you have completed your order, an order confirmation will be sent to your e- mailing address. In the confirmation you will find all information about products, price, invoicing and delivery address. If there is anything wrong with the order confirmation, you should immediately contact us via e-mail to [email protected]. Delivery Our normal delivery times are 3 days. ATTENTION! Orders placed on weekends are sent on the following Monday at the earliest. If delays in delivery should occur (without us notifying you of a longer delivery time), please contact us at the e-mail address: [email protected]. Prices All prices in the store are stated in SEK and all prices include 25% VAT. We reserve the right to price changes caused by a price change from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price. Right of withdrawal When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered. 5.1 When exercising your right of withdrawal: You must notify us that you regret it. The message must be sent to us at [email protected]. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated. You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice. You are responsible for return shipping, delivery and condition on the products upon return, the products should therefore be sent well-packaged and in the original packaging. From the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the product's original value in the case of a used or damaged product. 5.2 The right of withdrawal does not apply to: Products that due to health or hygiene reasons has been sealed (sealed) and where the seal (sealing) has been broken by you. Products that have the character of sealed sound or image recording and where the seal has been broken by you. Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes. Services that have been completed and where you express kligen has agreed to start the service without right of withdrawal. Goods that can quickly deteriorate, for example food. Loose numbers of newspapers or magazines. For more about the statutory right of withdrawal, see here. Claims and complaints We inspect all products before they are sent to you. Should the product still be damaged or mis-shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to remedy the defect free of charge. You must always contact us for approval before returning a defective item. The complaint must be sent immediately after the defect is discovered. 6.1 How do you proceed with complaints? Any errors and defects must always be reported to [email protected] where you state your name, your address, e-mail address, order number and a description of the error. If we do not succeed in correcting the error or delivering a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the case of approved complaints. We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se. Limitation of liability We do not accept responsibility for indirect damages that may occur due to the product. We do not accept responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.Product informationWe reserve the right for possible printing errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible. Information about CookiesAccording to the law on electronic information, visitors to a website for privacy purposes must be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer in order to provide access to various functions. It is possible to set your browser so that it automatically refuses cookies. More information can be found